Our Mission Statement
"New Beginnings for Healthcare" is the meaning of the name Nova Pathfinder. We believe that everyone should be able to make their own healthcare decisions. Nova is a forward-thinking group of health-conscious professionals who have joined together to reclaim and transform the healthcare system.
With cutting-edge healthcare choices, we want to empower our members to take control of their health and wellness. We stand out from other healthcare organizations because we are committed to break down boundaries that have traditionally held individuals back. Join our team!
Who are we looking for?
We're searching for enthusiastic and dedicated professionals that want to advance their careers with a company that puts customers first. Our goal is to create a workplace that prioritizes inclusivity, openness, and respect for our employees and members. This could be the company for you if you are highly motivated and looking for a rewarding career!
What we offer:
- Earn a competitive salary or commission package
- There are no central offices because our company is entirely online. Everyone works from home and will continue to do so in the future. You can work from anywhere in the world. It is not necessary to relocate.
- We support a flexible work schedule so you can work around your family’s needs.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Open Positions
Administrative Assistant
The role of Administrative Assistant is a position at Nova Pathfinder Healthcare that reports directly to department management. This role provides staff administrative services to departmental management.
EXAMPLES OF DUTIES
- Analyzes and prepares budgets and supporting documentation along with a variety of reports and correspondence.
- Support office staff and executives with clerical tasks.
- Plan and schedule meetings, presentations, other office-related events, and travel arrangements; send reminders regarding upcoming appointments.
- Type out paper and electronic correspondence and prepare outgoing mail and packages for executives.
- Correspond with others in a professional manner and take detailed messages.
- Performs a variety of staff projects and assignments in direct assistance to departmental management staf.
- Performs related duties as assigned. equity
EDUCATION/EXPERIENCE
- Some administrative assistant education and/or experience which would provide the required knowledge, skills and abilities
Care Advocate
The role of Care Advocate is a position at Nova Pathfinder Healthcare that reports directly to department management. This role is the primary liaison between the members and the company itself. You will be actively seeking ways to better serve and inform members in utilizing their Health Plan to the utmost.
EXAMPLES OF DUTIES
- Communicate with members to guarantee excellent customer service, member needs are met and respond to questions and concerns in a timely manner.
- Process member enrollment and cancellations.
- Manage member accounts including automatic payment withdrawals and ensuring member information accuracy.
- Work with the entire team through phone, chat, video calls and email; claims, accounts, sales, and legal in order to meet the needs of the member.
- Understand the Health Plan inside and out and be able to explain its use to members.
- Efficiently use a computer and phone heavily for all tasks.
- MS office (including outlook, word and excel), CRM and other apps used constantly.
- Ability to work remote, manage phone lines.
- Manage a schedule that best corresponds with member needs.
- Performs related duties as assigned.
EDUCATION/EXPERIENCE
- High school diploma or equivalent required. Two years of related experience preferred.
Insurance Sales Agent
The role of Insurance Sales Agent is a position at Nova Pathfinder Healthcare that reports directly to department management. This role is focused on promoting and selling the healthcare plan and helping clients make decisions based on their needs.
EXAMPLES OF DUTIES
- Contacts prospective clients about insurance products and policies.
- Meets with potential clients to discuss adequacy of existing insurance coverage and related financial resources.
- Explains various insurance policies and products to potential and existing clients; guides clients in selecting coverage to best meet their needs.
- Suggests modifications and updates to clients existing insurance policies.
- Builds customized insurance policies and packages to meet clients needs.
- Processes insurance policy renewals.
- Assists clients with filing insurance claims.
- Maintains print and electronic records and files as required.
- Performs related duties as assigned.
EDUCATION/EXPERIENCE
- High school diploma or equivalent required; Bachelors degree preferred. Licensed to sell insurance in applicable state. Two years of related experience preferred.
Outside Sales Representative
The role of Outside Sales Representative is a position at Nova Pathfinder Healthcare that reports directly to department management. This role primarily connects with potential members, guides them through the membership process and promotes sales of the healthcare plan.
EXAMPLES OF DUTIES
- Develops and maintains relationships with potential and existing members in the healthcare fields.
- Identifies and locates new members through a variety of methods including networking and cold calls.
- Develops and implements strategies for sales in an assigned region or industry.
- Applies knowledge of the field and product features to match products to the needs of members.
- Answers inquiries from members concerning products and the industry at large.
- Provides information, quotes, credit terms, and other bid specifications to members.
- Negotiates prices, terms of sales, and/or service agreements; prepares contracts.
- Collaborates with various departments, managers, and other staff to confirm that orders are processed with accuracy and efficiency.
- Periodically prepares and reports results, status of accounts, and leads to manager.
- Performs related duties as assigned.
EDUCATION/EXPERIENCE
- High school diploma or equivalent required; Bachelors degree preferred. Two years of related experience preferred.
Membership Advisor
Nova Pathfinder Limited is looking for a patient and attentive individual for our Membership team. The Membership Advisor role supports members in the enrollment process and manages member accounts.
EXAMPLES OF DUTIES
- Communicate with members to guarantee excellent customer service needs are met and respond to questions and concerns in a timely manner.
- Process member enrollment and cancellations.
- Manage member accounts including automatic payment withdrawals and ensuring member information accuracy.
- Stay up to date on product development and process changes that may be needed.
- Comply with all HIPAA regulations to ensure member information security.
- Performs related duties as assigned.
EDUCATION/EXPERIENCE
- Any combination of education and experience which has led to the acquisition of the required knowledge, skills and abilities. One to two years of customer service experience.